Returns & Refunds

Returns & Refunds

We want you to be completely satisfied with your purchase. If something is not right, we will make it right.

Return Window

You may return eligible items within 30 days of the delivery date. Items must be unused, in their original packaging, and in the same condition you received them.

How to Start a Return

Email us at support@smbdistributions.store with your order number and a brief description of the reason for the return. We will respond within one business day with return instructions and a shipping label if applicable.

Refund Processing

Once we receive and inspect your return, we will process your refund to the original payment method. Refunds typically appear within 5 to 10 business days depending on your bank or card issuer. You will receive an email confirmation when the refund is issued.

Exchanges

If you would like to exchange an item for a different product or variant, contact us with your order number and the item you would like instead. We will walk you through the exchange process. If the replacement item is a different price, we will charge or refund the difference.

Non-Returnable Items

For food safety reasons, opened coffee, tea, and other consumable products cannot be returned or exchanged. If you received a consumable product that is defective, damaged, or not as described, contact us and we will arrange a replacement or refund regardless of whether the product has been opened.

Cancellations

If you need to cancel an order, contact us as soon as possible. Orders that have not yet shipped can be cancelled for a full refund. Once an order has shipped, it cannot be cancelled, but you may return it under the standard return policy once it arrives.