Shipping Policy
Processing Time
Orders placed before 2:00 PM Mountain Time on business days are processed and shipped the same day. Orders placed after 2:00 PM or on weekends and holidays are processed the next business day. During periods of high demand, processing may take up to 3 business days.
Shipping Rates
- Free standard shipping on orders of $99 or more
- Flat rate $9.99 standard shipping on orders under $99
- Expedited shipping available at checkout for an additional charge
Delivery Times
- Standard shipping: 5 to 7 business days from the ship date
- Expedited shipping: 2 to 3 business days from the ship date
Delivery estimates are calculated from the date of shipment, not the date the order was placed. Business days are Monday through Friday, excluding federal holidays.
Shipping Area
We currently ship to all 50 US states. We do not ship to PO boxes, APO/FPO addresses, or international destinations at this time.
Tracking
Every order ships with tracking. Once your order has been picked up by the carrier, you will receive an email with your tracking number and a link to follow your package in real time. If you have not received a shipping confirmation within 3 business days of placing your order, please contact us at support@smbdistributions.store.
Damaged or Lost Shipments
If your order arrives damaged, please email us within 48 hours of delivery with photos of the damage and your order number. We will arrange a replacement or full refund at no additional cost. If your tracking shows delivered but you have not received the package, contact us and we will work with the carrier to locate it or send a replacement.